Returns Policy

ONLINE PURCHASES

Returns

If you need to return your item, please follow the steps below to do this:

– In your delivery you will have received a Return Form. Please complete this form and include with any returned items.

– The item must be in re-saleable condition and returned to the store within 10 days of receipt of delivery.

– All return items must be unworn, unwashed with tags in place, and with a Return Form.

– We cannot guarantee return of item so we do strongly encourage you to please send it via tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them.

These conditions do not affect your statutory rights

DELIVERY

Once the item leaves out premises, we cannot control the length of time it takes to get to you. In general if you order before 1pm Monday – Thursday it will take 1/2 days delivery time in Ireland and 2/3 days Northern Ireland. Deliveries overseas can take slightly longer.

Refunds

We will refund your payment within 3-5 days of receiving your item. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 10 days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us immediately.

 

General Policies

We want your online purchases to be a pleasant and hassle free experience. If you are unsure of an item as regards sizing or styling before you purchase online, please do not hesitate to contact our staff using any of our contact methods beforehand and they will be able to help you in advance of a purchase.

 

Cancelled Orders by Us

Occasionally due to stock issues we may have to cancel items within your order because we are unable to fulfil them. In this case we will contact you and refund the amount of the item purchased and shipping cost.

IN-STORE PURCHASES

Exchange or credit note offered within 14 days of purchase with valid receipt & tags on. No refunds available. No returns on sale items.

Gift card & credit notes valid for 12 months from date of issue.

Thank you for shopping at Change.